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Turnitin Assignment Marked as Complete but Nothing Uploaded?

MyLO - My Learning Online

Mutual Turnitin Issues

This guide is designed to help you lot set several Turnitin errors with user's submissions.

To set upwards an assignment that uses Turnitin please follow the guide found here

Originality reports volition not be given for all file types - such as images. Hovering over item No Report volition give more information. Grademark tin even so be used for marker these items by pressing on the pencil icon. Information on Turnitin File types and size limits can exist in this assistance file: Turnitin File Types

No report given


Upshot: Not seeing an Originality Report

Turnitin error message

Rather than seeing an originality study you lot will come across a lilliputian drop box and a blueish or grayness assertion mark. Hovering over the exclamation mark volition requite you further information equally to why the students submission has not gone through. A common message is " Error communicating with Turnitin. Try to resubmit the file. If the problem persists contact your administrator." This fault message usually appears if there is an net result or Turnitin is not bachelor.

You can attempt to resubmit the file by pressing on the folder. This should push the item through to Turnitin. If it does not, so check your assignment settings - ensure that y'all have an end date on your assignment. Other places to check are on the Turnitin Tab of your assignment - cheque the Frequency is gear up to Automatic checking on all submissions.

If you lot are using MyLO Mate you can use the Submit to Turnitin feature to submit all or many submissions to Turnitin if in that location was an outage.

Bulk submit to Turnitin


Issue: User submits multiple Assignments, merely only one is accepted into Turnitin.

When looking at the submissions to your Assignment Folder, you may find that only one item is existence submitted to Turnitin if a user has submitted more than one file.

How to fix errors within Turnitin 5To set up this issue yous will need to look at the settings you have made inside Turnitin in your Assignment Folder.

  • Edit your Consignment Folder and select the link on the Turnitin tab.
  • This will open up a new window.
  • Click on the Optional settings.
    • The default setting is to generate originality reports immediately with resubmissions not allowed. This ways that if the user submits more than one document only i will be submitted to Turnitin.
    • How to fix errors within Turnitin 6To set up this modify the Originality Report generation and re-submissions setting to "Generate reports immediately (re-submissions are allowed until due date)".
  • You tin then go to the submissions area of your Consignment Binder and resubmit any items.

Feedback released to all students when only 1 students file has been Published

With the updated integration of MyLO with Turnitin if yous get to publish a file from draft you volition get a alert bulletin:

Grademark warning message

This message means that if yous publish the feedback for this 1 user, all Grademark feedback will become available to students. If yous do non wish your students to admission Grademark earlier you have published their Feedback Officially and are non publishing all your feedback at i we suggest that you turn off the ability for students to view their originality reports.

This can exist done by editing the consignment/ go to the Turnitin tab/ un-tick the option to Let learners to meet Turnitin and press Save and Close.UnTick to allow students to view their originality reports

Students will now not be able to view GradeMark feedback until you publish the assignment feedback.


Your Session has Expired M14:eleven Error

When trying to open a submission in MyLO, students and staff may occasionally come across the M14 error:

Turnitin Error

Why does this Occur?

Turnitin's own technical support team take suggested that this error indicates one of the following has occurred.Turnitin could not fully process the paper due to the following reasons:

  1. A paper can fail to process correctly if it contains circuitous content such as dense vector images which accept too long to procedure. To work around this issue the educatee is brash to replace whatever vector images (Examples of Vector graphics are: AI, EPS, WMF and PICT (Mac)) in their newspaper with raster images (jpg/jpeg, psd, png, tiff, bmp and gif).
  2. Some PowerPoint templates may include vector images.
  3. Use of a tertiary party pdf converter/converter other than the in-built MS Role O365 i.
  4. Also, Turnitin accept suggested that if the first page of a paper includes an image without text, the processing process is sometimes aborted which makes the paper unaccessible.
  5. Includes text with visual effects such as 3D glow or shadow.
  6. The file is password protected.
  7. Microsoft® Works (.wps) files
  8. Microsoft Discussion 2007 macros-enabled .docm files
  9. OpenOffice Text (.odt) files created and downloaded from Google Docs online.
  10. Document (.dr.) files created using OpenOffice, as they are not 100% Microsoft Word equivalent
  11. Spreadsheets created outside of Microsoft Excel (ie .ods)

To gear up the outcome students tin can resubmit their file. Preferably get the pupil to save the file as PDF and get them to  resubmit. If the file notwithstanding comes back with an mistake then delight open a job with the Service Desk for further investigation.


Students get an mistake message when accessing Turnitin, or tin can no longer view Feedback in a past unit of measurement

When a Turnitin assignment is created within a Learning Management System (LMS*) class, a Turnitin class is created for this course if 1 does not already exist. This class has a default cease date which is typically 6 months from the creation date or on the solar day of the latest post engagement for Turnitin assignments in that class. One time this end engagement is reached the form becomes "expired," which ways any submissions in this class get read-just. Instructors will be able to view the originality report and whatever grades, comments and rubrics fastened, simply will not be able to brand whatsoever modifications until the class is reactivated.

While Lecturers will continue to have read only access, students volition not because according to Turnitin:

A educatee who opens their Originality Report volition non receive a read-but bulletin - this is because students practise not have the ability to add together grades or feedback to their reports, irrespective of whether the form is active or non. And then a read-but bulletin is not considered necessary for students.

Therefore: to avoid students beingness unable to access feedback you should get all students to download their personal Grademark feedback before the stop of semester.

If students are getting an error message similar to the ane below, it is probable that the class on the Turnitin side has closed.

User not found error message in Turnitin
Equally a lecturer or support person in the unit, y'all will continue to accept access in a read only view to all Turnitin reports. You tin download the GradeMark report for the student and email it to them, or the student can contact the Service Desk https://utas1.service-now.com/selfservice and a task can be put in to accept this done for them. Instructions on how to download the Grademark report are beneath.

  1. Go to your unit. Select the assignment and search for the student. Printing on the Originality Report to accept y'all to Turnitin. Printing on the 2d Blue level to view the Grademark comments. And then printing on the Download pointer.
    Students can press on the download button in Turnitin
  2. Choose Current view to print out a PDF version of the consignment plus the Grademark and feedback left by the Lecturer.
    Select Current view for your full report including Grademark feedback

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Source: https://www.utas.edu.au/mylo/staff/staff-resources/assessments-and-grades/common-turnitin-issues

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